hallofmalls frequently asked questions

You have to be a member to have a Web Account with Hall of Malls. If you are not a Member yet, join now. It’s free, it’s simple. ‘Sign up

Frequently Asked Questions

What does it cost to sign up with Hall of Malls?

Signing up with Hall of Malls is absolutely free.

How do I top up or load fund My HM Prepaid Gift Card?

To top up your card is very simple, just follow the steps below and you are done.

  • Card to Card transfer
  • Cash transfer
  • On line transfer

other means will be added as we are looking for how to serve you better.

What happens in the event of loss of my HM Prepaid Gift Card?

In event of card being lost or stolen, please report the loss immediately to the issuing Bank for necessary actions. The Card may be replaced for a fee.

What is a Web Account?

Just like a Bank Account, the Hall of Malls Web Account is a virtual Account created for you when you sign up with us. On becoming a Member, a Web Account number is assigned to you which you are expected to fund by paying in some money. Just like your GSM network lines, it can be topped up with whatever cash value you choose.

Can I link my HM Shopping/Prepaid Card to my Web Account?

No, your HM Shopping/Prepaid Card is independent of your Web Account and as such, cannot be linked to your Web Account.

How do I fund my Web Account?

Simply follow these steps:

  • Cash deposit: Visit any of our Partnering Banks and deposit the desired amount into the Hall of Malls Account; on the Deposit slip, write your name and Web Accounts Number as the depositor details.
  • On Line Top-Up: Log into your Hall of Malls Account- Your Web Account can be funded using your Master, Visa, Verve, Naira or Dollar Debit Card or through PayPal. Please note there will be a transaction fee.